Save a backup.
Save your files and database. Check the restore plan.
Maintenance
Updates, backups and checks for your live website.
Your website, looked after.
We agree the care your website needs.
AFTER LAUNCH
Care you can keep track of.
Keep a clear record of updates, backups and the checks your site needs.
- Updates checked first
- Backups and restore steps
- Clear notes on changes
How an update works
An update, step by step.
You see each step of the update.
Apply the update.
Check that the update works with your current website.
Check your site.
Test your forms, editing tools and important pages.
If a check fails, we pause the release and agree the next step with you.
What your care plan covers.
You know what we look after and how to ask for help.
Software updates
Apply agreed updates after checking compatibility.
Backups
Keep copies of your files and database.
Regular checks
Check the parts of your website that matter.
Small fixes
Fix small issues within the agreed care plan.
Support
Help you with everyday website questions.
Regular checks.
We agree which checks your site needs and how often to make them.
Review your updates.
Check updates before they reach your live website.
Review your backups.
Check the copies and the steps for restoring your site.
Test important pages.
Check your forms and the paths your visitors use.
Getting started.
We review your current website before suggesting a care plan.
Review your site.
Look at your software, hosting and important pages.
Agree responsibilities.
Confirm your access, approvals and contact people.
Plan your care.
Agree the checks, included work and review dates.
Useful answers.
Can you care for an existing site?
We review your software, access and site condition first to see if we can help.
What is not included?
New features, redesigns and major performance improvements are not included.
What if we need a new feature?
Tell us what you need. We’ll suggest a next step and estimate the work.
How can we ask for help?
Your care plan sets out who to contact, priorities and when to expect a reply.
WORKING TOGETHER
Ask about site care.
Share your website and the help you need with updates, backups or checks.
Start a project